Ordering
Shopping in our online store is easy.
You can browse our store and click on the image of any product to display its product page. The product page lists the model, description and price information. Where necessary, make sure to indicate the size or color before purchasing. Only the sizes and colors currently available are displayed.
The shopping cart page displays the products purchased, the quantity and the total cost of your order, including shipping costs. To complete your order, fill out the “checkout” page following the steps indicated. All the data of your order is summarized at the end of the procedure and once the purchase process is confirmed, it will no longer be possible to make changes.
Upon completing your purchase, you will receive a confirmation email with the summary and code of the order placed. Registration is currently required to purchase on our site.
At the moment there is no fixed calendar for updating the online shop’s availability, which is established from time to time according to product availability. The showcase is constantly updated.
If the desired size, color or item is no longer selectable from the district8.com website, it means that it is currently unavailable for purchase. Contact us for more information.
You will receive an automatic confirmation email after completing your online order.
There is no way to cancel an order within the site. Orders that do not record an economic transaction will automatically be canceled.
Customers should keep their order code to use it in any communications with Customer Service. The order code can be found in the purchase summary email message that will also include the date and time of the order.
For any inquiries that cannot be addressed through the FAQs, contact us directly at: info@district8.com.
Shipment & Delivery
You can currently make purchases from all over the world.
Orders in Italy, Europe and Extra EU countries are processed by express courier. Delivery times vary depending on the country of destination (1 to 5 working days).
The shipping costs are added to the list price of the products at the time of the order. Shipping costs vary depending on the country of destination. The shipping costs can vary depending on the quantity of goods ordered and based on changes in courier rates, fuel costs, etc..
Shipments to the following countries: Andorra, Brazil, Canada, Faroe Islands, Hong Kong, Iceland, Liechtenstein, Macau, Macedonia, Mexico, Monaco (Principality), Norway, Switzerland, United Kingdom, USA. (or any other country) may be subject to customs fees that are determined by the customs of the country of destination. DISTRICT8 SRLS cannot foresee the amount of such expenses, which are always borne by the buyer.
If at the time of delivery to the indicated address there is no one present to receive the order and sign the receipt, the courier will leave a notice and/or contact the name on the order to arrange delivery.
Payments & Security
Currently you can only pay with credit card (via Stripe or PayPal) PayPal account or Bank Transfer. You can use Stripe, Bank Transfer or PayPal (warning: carefully read the next question) as a payment method in your shopping cart.
No, you do not have to have a PayPal account to complete a transaction. After confirming the details of your order, you will be redirected automatically and securely to the PayPal site to complete the transaction.
Once redirected to the PayPal site, if you don’t have an account/account, simply select the “pay with a card” option and proceed without any site registration.
If you have a PayPal account, simply log in and use it to pay.
PayPal accepts all major or prepaid credit cards.
The district8.com website offers secure shopping, using the highest security standards to protect your personal information. The district8.com website does not directly process credit card information in any way. The data is sent from PayPal to authorized circuits that provide the outcome of the transaction, including information on the successful completion of the purchase. The payment data is protected through the use of the most advanced technological and coding systems.
Info:
https://www.paypal.com
https://stripe.com
Returns
We are sorry you received a defective or incorrect item. Click here to find out how to request a return.
Click here to see our return conditions.
At the moment it is not possible to exchange purchased products. If you wish to purchase a different product or a different size, you must first complete the return of the product and place a new order.
As soon as we receive your return, we will send you an email notification.
Account
By creating an Account you will be able to: view your order history and status, subscribe to our Newsletter, update all your information, set up multiple shipping and billing addresses and much more.
To edit your information, log in to your “Account” and go to the “Dashboard”.
You can simply request a new password by clicking ‘I forgot my password’ on the Login page.
Contact our Customer Services.
Assistance and Contacts
